**DUE TO COVID 19 we are mininmizing customer contact by mailing and/or shipping smaller retail orders, which include custom products. All staff will remain masked and socially distant until further notice. We ask that our customers also keep a 6ft distance when encountering our staff.**

If you have a specific question about a style of cake or dessert or even a question about rental availability please email us: kouturekatering@gmail.com

*IF YOU ARE ORDERING MORE THAN ONE ITEM PLEASE CONTACT US FOR A CUSTOM QUOTE OR TO SEE IF WE HAVE AN EVENT PACKAGE AVAILABLE*

Kouture Katering  and Events Cake Policy

In order to schedule your cake on your event date a 50 percent non-refundable deposit is required. Without the deposit, we will not hold your date. Priority will be given to the paying customer. We will evaluate refunds only if customer brings back 90% of the cake within 24 hours of delivery or pick up. All final payments are due 2 weeks prior to your event date. If payments are not made by the due date the cake may be cancelled. Refunds are not provided, due to our full schedule and our attention to detail, we spend many hours planning and preparing before even beginning on a cake. However, if you should have an issue we will do our best to accommodate you. 

Any cake placed outside during an event has the possibility of melting or deforming due to the direct or extreme heat. We are not liable for a cake once it has been delivered or picked up. If you choose to pick up your cake and transport it yourself, we are not liable or responsible for the cake once it has left our facility. You should prepare your vehicle so it is clean and free of items that could roll or slide into the cake. We do everything in our power to provide a well-structured cake, but please note that cakes are sometimes very fragile.

FOR A COPY OF ALL KOUTURE KATERING AND EVENTS POLICIES PLEASE EMAIL